Email Support Specialist

• Communicated with customers through email to handle inquiries, concerns, and requests professionally and clearly • Collected required documents from clients and ensured all submissions were complete and accurate • Processed client information and service requests using Salesforce CRM system • Maintained accurate records of email correspondence and transactions • Provided timely updates and resolutions to customers, ensuring high satisfaction • Collaborated with internal teams to escalate and resolve complex issues when needed

• Handled customer inquiries and concerns via phone, email, or chat in a professional and timely manner • Assisted with SIM activation, replacement requests, and account troubleshooting • Promoted postpaid plans to corporate and individual clients, helping them choose the best offers for their needs • Processed account renewals and updates using Salesforce CRM system • Maintained accurate records of customer interactions and transactions • Ensured high customer satisfaction by providing clear, helpful, and friendly support • Coordinated with other departments to resolve escalated issues quickly and efficiently