e004c4b91df 80d28d

Amazon/eBay Specialist, Customer Service Manager

99 ID PROOF
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EXPECTED SALARY
Php 40,000.00/month
( $754 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.36 USD/hr )
EXPERIENCE OVERVIEW
E-commerce Customer Support Manager |  Amazon/eBay Specialist | Healthcare CS Specialist
BASIC INFORMATION
Age:
40
Gender:
Female
Location:
Bacoor, Cavite
Tests Taken:
IQ
Score:  125

DISC
Dominance:38%
Influence:7%
Steadiness:27%
Compliance:29%

English
 B2(Upper Intermediate)
Last Active:
January 30th, 2023 (3 days ago)
Member Since:
February 9th, 2017
SKILL SUMMARY

Worked as Deputy Manager for a UK-based Amazon/eBay seller and the most recent position held is as a Customer Service E-Commerce Supervisor for a US car part seller on Amazon and eBay.

Experience in the following fields:
 - Virtual Assistant (Customer Support, Email, and Chat Handling, Data Entry) 
- Reports - MS Office (Google Sheets, Word, Excel, PowerPoint, Outlook) 
- eCommerce Amazon (Product Research, Order Management, Customer Support, FBA Shipping Reconciliation, a bit on Listing products, Negative Feedback removal, A-Z Claims Appeal, Property Infringement Appeal, Returns, Refunds)
- eCommerce eBay (Customer Service, Uploading Tracking Numbers, Appeal on Account Defects, Refunds, Cases and Returns)

What I can offer you are the following,
- Customer Engagement (answer emails, comments, and product reviews)
- Data Entry
- Order Fulfillment
- eBay Product Listing
- Inventory Management

These are the software I am familiar with,
- CRM
- Skype
 -MS Office (Word, Excel, PowerPoint, Outlook) 
- Google Drive
- Google Sheets 
- Google Docs
- Slack
If you are looking for someone to trust with your account without the need for your supervision, I'd be the best fit as I value trust, respect, and integrity. 

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Excel
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

I specialize in e-commerce specifically on Amazon and eBay seller accounts.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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