Glaiza

Customer Support Specialist | Zendesk | AI-Assisted Support | Shopify

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

February 21st, 2025

Profile Description

I can help streamline your customer support operations by building AI-assisted workflows based on your company's SOPs, knowledge base, policies, and support guidelines.

By organizing and referencing your existing support documentation, I can create structured AI projects that assist with drafting accurate customer responses. When a customer inquiry is received, I can quickly use these AI-powered systems to generate response drafts that align with your company's policies, tone of voice, and standard operating procedures.

This helps improve response times, maintain consistency across customer interactions, reduce repetitive work, and ensure support agents follow approved processes. I combine my 10+ years of customer service experience with modern AI tools to deliver efficient, accurate, and customer-focused support.

Top Skills

Customer Support

Experience: 5 - 10 years

I provide structured ecommerce customer support by managing orders, handling refunds and disputes, and ensuring accurate, timely responses that maintain customer satisfaction and operational efficiency.

Office and Administration » Admin Data Processing

Experience: 1 - 2 years

I manage and verify structured data in spreadsheets, cross-check information for accuracy, reconcile discrepancies, and maintain organized records to support reporting and operational efficiency.

Professional Services » Management Services » E-Commerce Management » Product Listing

Experience: 1 - 2 years

I manage product listings with a strong focus on accuracy, consistency, and optimization, ensuring titles, descriptions, pricing, variants, and images are properly formatted to support visibility and smooth customer purchasing.

Other Skills

Design » Graphic Design » Canva

Experience: 1 - 2 years

E-Commerce » Order processing

Experience: Less than 6 months

Basic Information

Age
32
Gender
Female
Website
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Address
Bacolod City, Negros Occidental
Tests Taken
IQ
Score:  122
DISC
Dominance: 47%
Influence: 8%
Steadiness: 30%
Compliance: 15%
English
C2(Advanced/Mastery)
Government ID
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