Jovel

Customer Support | Operations | Admin | Virtual Assistant

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Overview

Looking for full-time work (10 hours/day)

at $5.67/hour ($1,363.64/month)

High school diploma

Last Active

June 27th, 2026 (yesterday)

Member Since

February 21st, 2025

Profile Description

I help brands and business owners improve customer experience, organize operations, and build efficient support systems.
With 8 years of experience in customer service and team leadership, I’ve handled everything from frontline support to managing remote teams of 15–20 agents. I understand both day-to-day customer concerns and the operational structure behind delivering excellent service.
I bring a balance of hands-on support, operational thinking, and administrative reliability — making me a dependable extension of your business.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

have over 7 years of experience providing world-class customer service to global clients like Amazon, Instacart, and Virgin Australia. I specialize in phone, email, and chat support, always delivering clear, empathetic, and efficient communication. I’ve been consistently recognized for professionalism and customer satisfaction.

Office and Administration » Administrative Support

Experience: 5 - 10 years

I have strong admin skills including organizing inboxes (especially Outlook and Gmail), responding professionally to inquiries, and creating custom email templates. I’m detail-oriented and reliable with tasks like scheduling, document management, and daily operations support.

Office and Administration » Team Leadership

Experience: 5 - 10 years

As a former Team Leader in the BPO industry, I’ve coached teams of 15–20 agents to exceed KPIs, improve productivity, and drive revenue. I create action plans, conduct performance reviews, and support growth through coaching and mentoring. I was recognized as Top Team Leader of 2023 and received a Customer Obsession Award.

Other Skills

Customer Support » Ecommerce

Experience: 2 - 5 years

I’ve worked with global eCommerce platforms like Amazon and Etsy, supporting customers and managing product data. I’m familiar with order tracking, product listings, and customer issue resolution. I understand the end-to-end customer journey and how to improve the buying experience.

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Proficient in Excel and Google Sheets for data entry, tracking, and reporting. I can use formulas, VLOOKUP, PivotTables, and conditional formatting to organize and visualize business data. I’ve used spreadsheets to manage sales, inventory, performance dashboards, and project timelines.

Office and Administration » Google Sheets

Experience: 5 - 10 years

Virtual Assistant

Experience: 1 - 2 years

I provide full-spectrum VA support including inbox management, appointment scheduling, document formatting, online research, and CRM updates. I’m self-directed, proactive, and always strive to make my client’s day easier and more organized.

Design » Graphic Design » Canva

Experience: Less than 6 months

I actively use AI tools like ChatGPT to streamline tasks such as copywriting, email drafts, content generation, and customer replies. I also use Canva and Canva AI for visual creation. I stay updated on AI trends and apply them to improve efficiency and output quality.

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: Puerto Princesa, Palawan

Tests Taken: DISC
Dominance: Fact and Analysis Based. Precise and Accurat
Influence:
Steadiness:
Compliance: Date