Emelson

Lead Generation Specialist/List Building/IT Helpdesk/Technical Service Desk

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

June 22nd, 2026 (2 days ago)

Member Since

February 8th, 2017

Profile Description

Resume:
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Portfolio

Lead Generation:
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I have several years of working experience across BPO, Customer Service, IT Support, and Virtual Assistance roles. My background includes Lead Generation and Customer Helpdesk Support, where I handled inbound and outbound calls, email correspondence, and chat support while ensuring timely and professional client communication. I am experienced in using CRM platforms such as HubSpot and Salesforce for lead management, inbox handling, record updates, client and team coordination, administrative tasks like scheduling meetings via Google Calendar and MS Teams. I also have strong experience in Customer-Facing IT Support through phone, email, chat, remote, and in-person assistance. I have hands-on expertise in diagnosing and troubleshooting hardware and software issues, performing installations and configurations, managing user accounts, password resets, VPN setup, BYOD connections, and assisting users with VMWare access. Additionally, I have experience in team leadership, which managed a team of four Virtual Assistants and responsible for process development, answering operational inquries, and serves as the point of contact (POC) between the team and the client to ensure smooth workflow and service delivery. Overall, I would describe myself as customer-focused, technically skilled, and experienced in both support and leadership roles.

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacoor, Cavite

Tests Taken: IQ
Score: 105: DISC
Dominance: 48
Influence: 9
Steadiness: 9
Compliance: 36: English
B2(Upper Intermediate)

Emelson

Lead Generation Specialist/List Building/IT Helpdesk/Technical Service Desk

Overview

Profile Description

Top Skills

Customer Support » Technical Support

Office and Administration » Data Entry

Marketing » LinkedIn Marketing

Other Skills

Marketing » Email Marketing

Customer Support » Email Support

Office and Administration » Travel Planning

Customer Support » Content Management

Marketing » Direct Mail Marketing

Marketing » Mobile Marketing

Office and Administration » Email Management

Basic Information