Expert Cust. Service, Chat Support & Sales Rep-Inbound-Outbo

I worked as a real estate agent for five years as a part-time job. In September 2019, I received an award for being the third highest seller for the month, successfully closing three sales for house and lot

I previously worked at TELCOM, where I engaged with customers across the US about their phone services. I quickly resolved their technical and billing issues and encouraged them to add an additional line to their home service to enhance its benefits. I ensured the delivery of support was prompt and handled with care.

With years of experience as a customer service representative, I have embraced a wide array of responsibilities. Demonstrating unwavering patience and a genuine eagerness to help is crucial in addressing customer concerns and needs. Empathy plays a vital role in navigating their complex situations, allowing me to connect with them on a deeper level. By ensuring that support is delivered promptly and with genuine care, I strive to create a positive and lasting impact on every customer's experience.

I have valuable experience as a chat support representative for an online casino, where I adeptly addressed customer complaints and inquiries to encourage increased wagering. This role not only honed my typing skills to an impressive 60 words per minute but also deepened my ability to connect with customers on an emotional level. By understanding their feelings and needs, I was able to enhance their experience and foster lasting relationships.

Previously worked as a data encoder in a paging company, typing at a speed of 60 words per minute. Delivery of information was prompt and careful.

In my most recent role as a research remediation specialist, I played a key part in analyzing customer financial data. I ensured that this crucial information was delivered promptly and with meticulous attention to detail, reflecting my commitment to excellence in our services.

My first job in a call center was as an outbound sales representative, where we focused on timeshare offers. We coordinated several invitations for potential clients to attend seminars at a resort. Clients had to be couples and undergo a financial qualification before they could book a visit. I consistently met my sales quota and stayed in this position for a year before seeking better opportunities.