Johanne

Virtual Assistant, Inbound/Outbound Customer Service, Email

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 9th, 2026 (5 days ago)

Member Since

February 17th, 2025

Profile Description

I have eight years of experience in customer service, where I’ve worked directly with customers over the phone and through email. During this time, I became proficient in using customer service software like Intercom, Zendesk, Oracle, and Google Sheets and I am comfortable navigating multiple platforms to provide timely support.

Top Skills

Experience: 2 - 5 years

I manage customer inquiries and concerns through email and chat, using tools such as Intercom, Zendesk, Slack, Google Sheets, and Microsoft Office.

Experience: 2 - 5 years

I create templates for macros and develop Standard Operating Procedures (SOPs) to streamline the workflow.

Experience: 1 - 2 years

Managing phone calls, responding to inquiries, and offering customer support through both inbound and outbound calls.

Other Skills

Experience: 6 months - 1 year

I work at a credit repair company, where I make outbound calls to follow up with potential customers.

Basic Information

Age
37
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  112
English
B2(Upper Intermediate)
Government ID
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