Albert

Customer & Technical Support Specialist | Microsoft 365 Expert | Delivering Scal

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (5 days ago)

Member Since

February 15th, 2025

Profile Description

I am an accomplished Application Support Specialist with over a decade of experience, proficient in addressing technical back-end issues related to Microsoft 365 online services. Specializing in I ---------- and Service Request Management, I demonstrate exceptional leadership, management, interpersonal, and organizational skills. With a goal-oriented approach, I adeptly manage priorities in fast-paced environments, consistently achieving objectives within specified timeframes. Dedicated to delivering high-quality service and ensuring customer satisfaction, my professional expertise is further reinforced by a Bachelor of Science degree in Business Administration from Bukidnon State University

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Provided onboarding and product support across Exchange, SharePoint, and Teams. Delivered first‑call resolution, streamlined transitions, and troubleshot technical challenges with a customer‑centric approach. Leveraged expertise in Microsoft 365 to drive adoption, satisfaction, and business success.

Office and Administration » Microsoft 365

Experience: 5 - 10 years

Delivered exceptional application and cloud support with a focus on incident and service request management, consistently exceeding SLAs. Leveraged monitoring, reporting, and a robust knowledge base to ensure operational efficiency and equip teams with best practices. Specialized in Microsoft 365 administration, providing tailored solutions, proactive system monitoring, and seamless client support that enhanced satisfaction and business continuity.

Other Skills

Basic Information

Age
42
Gender
Male
Website
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Address
Malaybalay, Bukidnon
Tests Taken
IQ
Score:  118
DISC
Dominance: 55
Influence: 12
Steadiness: 25
Compliance: 8
English
C2(Advanced/Mastery)
Government ID
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