Ronniel
Customer Service & Healthcare | Legal Intake Specialist VA
Verified
Overview
Looking for full-time work (8 hours/day)
at $3.76/hour ($727.26/month)
Bachelor's degree
Last Active
July 2nd, 2026 (16 days ago)
Member Since
February 13th, 2025
Profile Description
I’m a Customer Service & Healthcare Virtual Assistant with 4+ years of BPO experience and 1 year as a Legal Intake Specialist, handling voice, chat, and
I’ve worked with financial services, healthcare accounts, food delivery platforms, and legal intake operations, managing sensitive data while exceeding KPIs in fast paced environments. In my legal intake role, I assisted attorneys by conducting client onboarding, verifying documentation, and organizing case files to ensure smooth case preparation and compliance.
Key Achievements :
Handled 50+ daily client interactions with 95%+ CSAT
• Maintained 98 to 99% accuracy in data entry and documentation
• Supported HIPAA compliant healthcare processes and claims coordination
• Assisted attorneys with wrongful termination and workers’ compensation cases
• Experienced in CRM systems (Zendesk, Salesforce, HubSpot) and calendar/email management
Top Skills
Accounting » Financial Accounting
Experience: 1 - 2 years
Financial Services Support (Barclays PLC & Paycor) Managed 50+ daily inbound and outbound interactions, ensuring 98?curacy in transaction processing and strict compliance with financial regulations. Skilled in handling complex account inquiries, data entry, and records management while consistently maintaining high customer satisfaction scores.
Customer Support » Insurance » Medical Insurance
Experience: 2 - 5 years
Provided medical insurance support for 1–2 years, assisting an average of 30–40 clients daily with policy coverage, claims processing, and account updates. Maintained 98% transaction accuracy and ensured compliance with HIPAA and company guidelines while delivering empathetic, efficient service.
Customer Support » Customer Service
Experience: 2 - 5 years
Other Skills
Marketing » CRM » Salesforce
Experience: 1 - 2 years
Professional Services » Legal Services
Experience: 6 months - 1 year
Legal Intake & Client Coordination (1 year VA) Managed 20–30 new client intakes weekly for a U.S. law firm, verifying documentation and ensuring 100% compliance with case requirements. Coordinated with attorneys to process claims, request police reports, and track deadlines, improving case resolution speed by 15%. Skilled in handling sensitive information with confidentiality and accuracy.
Customer Support » Sales Support » Food Service
Experience: 6 months - 1 year
Handled 80+ daily customer calls for multi‑restaurant orders, resolving issues within 3–5 minutes average handling time. Improved satisfaction scores by 10% through quick resolution workflows and empathetic service. Skilled in order tracking, escalation management, and coordination with distributed teams.
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- CITY OF MALABON, METRO MANILA
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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