E-Commerce VA | Shopify Order Management, Product Listings & Customer Service

Overview

Looking for full-time work (9 hours/day)

at $2.99/hour ($648.00/month)

Bachelor's degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

February 12th, 2025

Profile Description

I help eCommerce and Shopify brands deliver fast, reliable customer support while keeping order operations running smoothly. My niche is eCommerce customer support and Shopify order management, including live chat, email support, refunds, and supplier coordination.
I work with Zendesk, Shopify Admin, Salesforce, Google Workspace, Microsoft Excel, Notion, Slack, and ChatGPT for workflow automation. I also use Typeform and Miro for ticketing and process mapping.

Over the past 3+ years, I have managed 100+ daily chats and 70+ daily emails for Shopify dropshipping stores, maintaining a 90 to 95 percent customer satisfaction rate. I handle the full order lifecycle from processing and tracking to refunds and supplier coordination. Before that, I supported a food delivery platform and a retail account in a BPO setting, managing 90+ daily inquiries across email, chat, and voice.
I am available for full-time work and can adapt to any timezone, including US, UK, or AU shifts. I am looking for a long-term role where I can grow with a team rather than move between short-term projects.

I hold a Bachelor of Science in Information Systems, which gives me a practical, structured approach to systems and workflows. I am organized, detail-oriented, and comfortable working independently with minimal supervision. My employers can count on consistent communication, accurate documentation, and a calm approach even during high-volume periods.
I am ready to bring the same reliability and consistency to your team long term.