Angelica
Executive Support & Customer Care ExcellenceSkilled Administrative Assistant Dri
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.97/hour ($1,344.00/month)
High school diploma
Last Active
June 29th, 2026 (12 days ago)
Member Since
February 11th, 2025
Profile Description
Results-driven Virtual Assistant with 5+ years of expertise in customer service, administrative support, and operations management. Proven ability to streamline workflows—cutting onboarding time by 40%, reducing response times by 30%, and ensuring 100% documentation accuracy. Transitioned successfully from the BPO industry to the VA field, now providing seamless executive support to CEOs and handling behind-the-scenes tasks with precision, reliability, and zero slip-ups.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Manage high-volume customer inquiries and CRM documentation with strong accuracy and attention to detail Handle 100+ client requests weekly while maintaining organized tracking systems Introduced shared workflow tracker that improved team coordination and reduced response time by 30% Maintain accurate records and ensure timely follow-ups to support operational efficiency Support internal processes through structured documentation and organized reporting.
Office and Administration » Data Entry
Experience: Less than 6 months
Maintain 100% record compliance and minimize documentation errors Ensure accurate CRM updates and structured file organization Support operational workflows by meeting strict deadlines consistently Assist in maintaining organized records for regulatory and service compliance
Office and Administration » Team Leadership
Experience: 2 - 5 years
Managed onboarding workflows and performance tracking for 15 agents in a structured 30-day program. Reduced onboarding time by 40% through streamlined documentation and process improvements. Maintained CRM accuracy and compliance reporting to ensure operational integrity. Monitored KPIs and delivered performance insights to improve team productivity. Coordinated cross-functional communication between operations teams and leadership. Handled escalated client concerns with executive-level professionalism. Balanced administrative reporting, coaching documentation, and SLA compliance.
Other Skills
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor
- Tests Taken
- IQ
- Score: 103
- DISC
- Dominance: 41%
- Influence: 33%
- Steadiness: 13%
- Compliance: 13%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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