"I help keep businesses organized, clients happy, and day-to-day operations running smoothly. With BPO-trained customer service skills and experience using LMN,
Over 10 years in customer service and administrative support have taught me how to manage schedules, process invoices, update project boards, and respond to clients quickly and professionally.
Skills & Expertise:
Administrative Support – Scheduling,
Customer Service – Phone,
LMN,
Data Management – CRM updates, billing, record-keeping
Microsoft Office 365 & Google Workspace
Reliable, detail-oriented, and adaptable—ready to help your business stay efficient and your clients satisfied.
Experience: 1 - 2 years
I have experience as a chat support agent in the mortgage company's insurance department.
Experience: 5 - 10 years
I began my BPO career as a hotel reservations agent from 2012 to 2020.
Experience: 10+ years
I have over a decade of experience in the Business Process Outsourcing (BPO) industry, where I have developed extensive expertise in customer service, operations management, and process optimization. Throughout my career, I have honed my skills in communication, problem-solving, and client relations, consistently delivering high-quality service and operational excellence.
Experience: Less than 6 months
Handled light bookkeeping functions such as entering bills, generating invoices, managing accounts receivable, and assisting with payroll.
Experience: 2 - 5 years
I have experience in data capture, inbound and outbound calls, and chat support within the insurance department of a mortgage company.
Experience: Less than 6 months
Landscape company admin support(VA)
Experience: Less than 6 months
I have completed several online courses in social media management and continue to enhance my skills daily.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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