Customer Service | Outbound Calling | Email Handling

I handled email support as part of my role as a Process Associate, where I assisted advertisers by responding to inquiries, troubleshooting campaign issues, and providing step-by-step guidance through clear and professional email communication. This experience allowed me to deliver timely and accurate responses, maintain a high level of customer satisfaction, and manage multiple client concerns efficiently while ensuring all details were documented properly.

I have over 2 years of experience in Customer Service, assisting customers with account inquiries, billing concerns, and problem resolution. My role involved handling inbound calls, providing accurate information, and offering solutions in a professional and timely manner. I also gained experience in sales and upselling while ensuring customer satisfaction and maintaining a positive client relationship.

Support daily operations for a short-term rental business, handling guest communication, reservations, and coordination with cleaners and maintenance teams using Hospitable, Quo, VRBO, Turno, and Airbnb.

Experienced in managing Instagram content, scheduling posts, and maintaining a consistent posting schedule.

Over the past six months, I have gained hands-on experience in digital marketing support, assisting advertisers in setting up, managing, and optimizing ad campaigns. I’ve handled email support, outbound calls, and video meetings to guide clients through their campaigns, ensuring accuracy and performance improvement. This role allowed me to strengthen my skills in customer support, sales assistance, and campaign optimization, while becoming adaptable to different marketing tools and fast-paced digital environments.