Customer Service Representative, Data encoder

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College Graduate

Last Active

April 27th, 2024 (14 days ago)

Member Since

February 1st, 2017

Profile Description

Hello! I’m Upgrade to see actual info Upgrade to see actual info B. Upgrade to see actual info, a Customer Service Representative with over 3 years of experience. My expertise lies in handling various customer concerns through emails, chats, and phone calls. I am committed to providing high-quality service that ensures a positive experience for every customer.
Skills:
Computer Skills: Proficient in MS Office, Adobe Photoshop, and internet research.
Clerical Skills: Experienced in payroll handling, report generation, and schedule management.
Customer Support Skills: Email, chat, and phone support.
Administrative Skills: Data entry, document creation, and management.
Writing Skills: Technical, academic, research, and feature writing.
Professional Experience:
Support Shepherd - Tour Paravel (December 2021 to October 2022)
Email and backend support: General inquiries, order tracking, warranty claims, and more.
Tools used: Google Suite, Brightpearl, Gorgias, Shopify, ShipStation.
Talent Pop - Twentyeight Health (September 2021 to December 2022)
Email and backend support: General inquiries, order tracking, refunds, and subscription setup.
Tools used: QuickBase, Intercom, MD Toolbox, Acuity, Google Suite.
Teleperformance - Highmark BCBS (November 2020 to March 2022)
Phone support: Handling medical claims, benefits, and general inquiries.
Subject Matter Expert: Assisting new advocates with product navigation.
Tools used: Google Suite, Microsoft Outlook, Avaya.
DLS, Inc. (September 2020 to May 2022)
Email and chat support: General inquiries, order tracking, quality assessment, and returns.
Tools used: Google Suite, LiveChat, Freshdesk, Toptracker.
Flatworld Solutions - Goli and Immuneti (June 2020 to October 2020)
Email support: General inquiries, order tracking, returns, and subscription management.
Tools used: Freshdesk, Google Suite, Workplus, Shopify, Recharge.
Open Access BPO - TaskRabbit (May 2019 to April 2020)
Multichannel support: Appointment setting, complaint resolution, and general inquiries.
Tools used: Zendesk, ZenTalk, Agile, Zimbra, Google Suite.