I am a versatile and detail-oriented Virtual Assistant with 6+ years of combined experience in administrative support, customer service, real estate assistance, and digital marketing. Throughout my career, I have successfully handled diverse responsibilities, including guest relations, client acquisition coaching, social media management, and technical support for international companies.
My skills span across a wide range of tools and platforms such as Canva, ClickFunnels, ActiveCampaign, Guesty, Breezeway, GDS systems, and various CRMs like Keller Williams Command and HubSpot. I am adept at providing end-to-end administrative support, creating marketing content, managing online bookings, and delivering excellent customer and guest experiences.
As a former coach for aspiring VAs, I have helped individuals confidently navigate the virtual workspace and secure long-term clients. I thrive in remote environments, value effective communication, and am committed to delivering high-quality results with minimal supervision.
If you're looking for a reliable, proactive, and tech-savvy Virtual Assistant who can adapt to your business needs, streamline your processes, and help you grow—I'm ready to work with you!
Experience: 2 - 5 years
Technical Support Specialist – Amazon Devices & Digital Platforms - Resolved issues related to Alexa, Kindle, and other digital devices - Guided customers through troubleshooting steps - Logged bug reports and escalations
Experience: 1 - 2 years
I've been using Canva for quite some time for both personal and work usage.
Experience: 2 - 5 years
Amazon Technical and Customer chat support service 3years
Experience: 5 - 10 years
Customer Service Support - Voice skill for 6 years under various accounts including Telco Account (AT&T, Sprint), and Amazon customer support.
Experience: 6 months - 1 year
Part-Time Admin – KW Realtors - Managed database for property listings and leads - Scheduled client calls and follow-ups for viewings - Assisted with property inquiries and documentation tasks
Experience: Less than 6 months
Familiar with QuickBooks through intensive Training.
Experience: Less than 6 months
Real Estate & Bookkeeping Client Acquisition Coach – Sync2VA - Conducted coaching sessions for aspiring VAs on how to get started in the virtual industry - Taught strategies on prospecting, proposal writing, and client interview preparation - Facilitated training sessions on professionalism, communication, and service delivery in the virtual assistant space. - Facilitated mock interviews and portfolio improvement sessions
Experience: Less than 6 months
Project Based - short-term Real Estate Assistant Property Management assisting clients deploying cleaners and scheduled maintenance to the respected rental property, making follow-ups to the rental client's check-in and check-out, and answering inquiries using the messaging tool app.
Experience: Less than 6 months
Guest Relations Agent – Project Based - Handled guest communications and booking confirmations across Airbnb, VRBO, and other platforms - Managed property updates, task assignments, and cleaner schedules using Guesty and Breezeway - Coordinated maintenance requests and ensured guest satisfaction - Responded to guest inquiries and resolved issues promptly
Experience: 6 months - 1 year
Data Entry using MS Excel, and spreadsheets. Familiar with other tools as well used for Data Entry.
Experience: 6 months - 1 year
Image Annotator – Amazon - Labeled and categorized product images for machine learning datasets - Ensured data accuracy and visual alignment for product models
Experience: 6 months - 1 year
Telesales Agent – International Travel Account - Assisted customers with travel bookings using GDS tools - Offered promotional packages and upsold travel insurance - Handled itinerary modifications and cancellations
Experience: Less than 6 months
Assistant Digital Marketing VA – Project-Based - Assisted in creating and scheduling email campaigns using ActiveCampaign - Designed social media graphics and content through Canva - Supported lead funnel setup and basic landing pages via ClickFunnels - Organized marketing data and updated CRM entries
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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