Virtual Assistant | Social Media Manager | Admin Support

Front Office Associate | Social Media & Guest Services (Feb 2022 – Oct 2023) Splendido Tagaytay Hotel as a Front Office Associate, I not only provided excellent guest services but also took part in managing the hotel’s online presence and promoting our amenities. This dual role enhanced my expertise in customer service and social media marketing, allowing me to engage with potential guests and increase bookings through both in-person and online channels. Key Responsibilities & Achievements: Guest Relations & Front Desk: ✓ Managed guest check-ins, check-outs, reservations, and room allocations, ensuring a seamless experience. ✓ Responded to guest inquiries via phone, email, and direct messages on the hotel's Facebook Page and Messenger. ✓ Provided personalized recommendations for local attractions and hotel amenities to enhance guest experiences. Social Media Management & Promotion: ✓ Regularly created and scheduled posts on the Facebook Page, showcasing affordable room rates, restaurant specials, and golf course packages. ✓ Developed engaging content that highlighted the unique features of the clubhouse, restaurant, and golf course, resulting in increased interaction and inquiries from potential customers. ✓ Responded to comments, messages, and inquiries promptly, maintaining positive relationships with online followers. ✓ Monitored engagement metrics and adjusted content strategies to maximize visibility and audience engagement. Marketing & Branding: ✓ Assisted in creating promotional campaigns to boost seasonal bookings and promote special offers, improving overall revenue. ✓ Worked closely with the sales team to integrate special promotions with the hotel’s social media campaigns and email marketing. Content Creation: ✓ Produced high-quality images, videos, and written content for social media platforms, focusing on the beautiful location, tranquil setting, and luxurious amenities of the hotel.

Tbank Custodian | Data Management & Admin Support (Jul 2019 – Jan 2022) Analog Devices Philippines In my role as a Tbank Custodian, I was responsible for managing sensitive financial transactions, handling data entry tasks, and ensuring smooth coordination across departments. My primary focus was on withdrawals management, maintaining accurate records, and utilizing Excel, MS Teams, Google Calendar, and Google Workspace for effective workflow. Key Responsibilities & Achievements: Financial Data Management: ✓ Processed and tracked withdrawals, ensuring accurate and timely transactions. ✓ Managed sensitive data with high confidentiality and integrity, following company protocols. ✓ Maintained accurate records and reports, using Excel for data organization and analysis. Spreadsheet & Data Analysis: ✓ Created and maintained Excel spreadsheets to monitor withdrawals, balances, and transaction histories. ✓ Used formulas and pivot tables to streamline data analysis and report generation, ensuring clarity and precision in financial reporting. Team Coordination & Communication: ✓ Actively participated in team meetings using MS Teams, providing updates on transactions and working closely with colleagues in different departments to ensure smooth operations. ✓ Scheduled meetings, appointments, and reminders using Google Calendar to ensure that team deadlines and deliverables were met. Administrative Support: ✓ Supported senior staff by organizing and managing daily administrative tasks, including maintaining calendars, scheduling meetings, and providing reports. ✓ Utilized Google Workspace (Docs, Sheets, Drive) for document management, data sharing, and real-time collaboration with team members.

Front Office Associate | Email Management & Marketing Support (Feb 2022 – Oct 2023) Splendido Tagaytay Hotel In my role as a Front Office Associate at Splendido Tagaytay Hotel, I was responsible not only for guest relations and front desk tasks but also for email management and assisting with email marketing campaigns aimed at promoting the hotel's services and engaging with potential guests. I supported the marketing team by creating and sending email blasts to future guests and corporate clients, ensuring they stayed informed about special offers, upcoming events, and exclusive deals. Key Responsibilities & Achievements: Email Management & Blasting: ✓ Created, proofread, and sent email blasts promoting room rates, restaurant specials, golf course packages, and upcoming events. ✓ Coordinated with the marketing and sales teams to ensure the content was aligned with ongoing promotions and brand messaging. ✓ Managed email lists, ensuring they were up-to-date with corporate clients, VIP guests, and potential customers who opted into our communications. Guest Communication: ✓ Responded to guest inquiries via email, providing information on bookings, services, and local attractions. ✓ Managed the guest reservation email inbox, ensuring timely responses and efficient handling of requests and bookings. ✓ Delivered personalized communication to long-term guests or corporate clients, offering tailored deals and packages. Promotions & Marketing Support: ✓ Assisted in planning and executing seasonal promotions via email campaigns, increasing engagement and conversions by targeting specific audience segments. ✓ Collected feedback and monitored responses to email campaigns, analyzing engagement to suggest improvements for future blasts. ✓ Ensured that all email campaigns were sent in compliance with relevant regulations, including opt-out features and email privacy standards. Calendar Management & Coordination: ✓ Coordinated event dates and promotions using Google Calendar, ensuring email campaigns were aligned with the hotel’s event schedule. ✓ Worked with the marketing team to plan email schedules, creating campaigns that complemented other marketing efforts such as social media posts and website updates. Key Skills & Achievements: Email Marketing (campaign creation, design, and distribution) Guest Relations and Customer Engagement Proficient with email management tools (Mailchimp, Zoho Campaigns, etc.) Knowledge of email list segmentation and targeted outreach Strong writing and proofreading skills for effective communication Google Calendar and Task Management for scheduling and coordinating campaigns

Customer Service Support Specialist | Multi-Industry Experience With over 4 years of experience in various customer-facing roles, I bring strong expertise in customer service support, ensuring that clients’ needs are met efficiently and effectively. My background includes roles in front office reception, health insurance cold calling, and hotel management, where I consistently provided high-quality service through effective communication, problem-solving, and attention to detail. Key Customer Service Skills & Experience: Guest Services & Front Desk Management: ✓ In my role as a Front Office Associate at Splendido Tagaytay Hotel, I welcomed guests, handled check-ins/outs, and resolved inquiries in a timely and professional manner, ensuring guests' needs were met and expectations exceeded. ✓ Managed guest interactions both in-person and through email and phone channels, handling everything from reservations to special requests with excellent attention to detail and care. Health Insurance Cold Calling & Lead Qualification: ✓ As a Cold Caller for a health insurance campaign, I built rapport with prospective clients, answered questions about policies, and resolved concerns, turning inquiries into qualified leads and setting up follow-up appointments. ✓ Provided customer service support through every step of the communication process, ensuring clear understanding of available products and services. Email & Digital Communication Support: ✓ While working at Splendido Tagaytay Hotel, I supported the email communication process, responding to guest inquiries and ensuring timely, helpful, and clear information delivery. ✓ I also managed email blasts to keep customers and potential clients informed about promotions, improving overall guest satisfaction and brand engagement. Administrative Support & Team Collaboration: ✓ Regularly collaborated with other departments (sales, marketing, etc.) to meet guest expectations and maintain strong customer relationships. ✓ I leveraged Google Workspace, Google Calendar, and CRM tools to ensure smooth coordination and timely responses, whether handling guest requests or internal communications.

Cold Caller | Health Insurance (Nov 2023 – June 2024) As a Cold Caller in the health insurance industry, I was responsible for initiating outbound calls to potential clients, educating them on insurance options, and scheduling appointments for consultations. This role helped me develop a strong foundation in sales communication, customer relationship building, and lead qualification, which directly align with the skills required for Virtual Assistant positions. Key Responsibilities & Achievements: Outbound Calling & Lead Generation: ✓ Conducted high-volume outbound calls to prospects, introducing them to various health insurance products. ✓ Identified and qualified potential leads, ensuring they met the criteria for follow-up calls or appointments. ✓ Used scripts and a consultative approach to understand client needs and offer the right solutions. Appointment Setting & Client Coordination: ✓ Scheduled follow-up appointments with interested leads, working closely with the sales team to ensure smooth transitions and accurate information. ✓ Managed calendars and coordinated appointments using Google Calendar and CRM tools. Customer Engagement & Relationship Building: ✓ Built rapport with potential clients by actively listening to their concerns and providing clear, concise information about health insurance plans. ✓ Responded to questions, resolved objections, and ensured that each prospect felt heard and valued. Data Entry & CRM Management: ✓ Entered lead and customer data into CRM systems, ensuring that all information was up-to-date and accurately recorded. ✓ Maintained detailed records of call outcomes, follow-up actions, and client preferences. ✓ Utilized Google Sheets and CRM tools to track leads and performance metrics. Sales Support & Reporting: ✓ Worked closely with the sales team to provide accurate client information and support the closing process. ✓ Provided feedback on call outcomes and potential areas for improvement, helping to refine outreach strategies. Key Skills & Achievements: Strong communication and persuasion skills Lead qualification and appointment setting Proficient in using Google Calendar, Google Sheets, and CRM tools Ability to handle objections and provide excellent customer service Comfortable working in a high-volume call environment with a focus on results