Experienced Customer Service, Technical Support & Virtual Assistant

Overview

Looking for part-time work (5 hours/day)

at $4.98/hour ($600.00/month)

High school diploma

Last Active

June 25th, 2026 (today)

Member Since

January 29th, 2025

Profile Description

I am a proactive and detail-oriented Virtual Assistant with experience in appointment setting, inbound calls, lead qualification, CRM management, customer service, and administrative support. Most recently, I worked with a company where I handled client communication, scheduled appointments, conducted follow-ups, managed lead pipelines in GoHighLevel (GHL), and maintained accurate records to support business growth and daily operations.

Prior to my Virtual Assistant experience, I worked in customer service and technical support, assisting customers through inbound and outbound communications, resolving concerns, troubleshooting issues, and maintaining detailed documentation. These roles strengthened my communication skills, professionalism, problem-solving abilities, and capacity to manage high-volume interactions while delivering excellent customer experiences.

I am also a Practical Nursing graduate, which has further developed my attention to detail, documentation skills, professionalism, and client-centered approach. My healthcare training has strengthened my ability to communicate effectively, stay organized under pressure, and handle sensitive information with accuracy and care.

I am highly adaptable, tech-savvy, and eager to learn new systems and processes. Whether supporting customers, coordinating appointments, managing CRM workflows, or handling administrative tasks, I take pride in being reliable, organized, and committed to helping businesses operate efficiently.

Key Skills & Expertise:

• Appointment Setting & Calendar Management
• Inbound & Outbound Calls
• Lead Qualification & Follow-Ups
• CRM Management (GoHighLevel)
• Client Communication & Customer Support
• Administrative & Virtual Assistant Support
• Data Entry & Record Management
• Technical Support & Troubleshooting
• Email & Chat Support
• Documentation & Reporting
• Time Management & Multitasking
• Process Improvement & Workflow Organization

I am seeking long-term opportunities where I can contribute my skills, continue growing professionally, and help businesses provide exceptional service to their clients.