Results-driven Virtual Assistant known for delivering reliable, high-quality administrative and customer support. Experienced in
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 6 months - 1 year
I am versatile in many aspects, also hardworking and passionate in what I am assigned for.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
I have experience using Zoho Desk as a CRM tool to manage customer inquiries, track support tickets, and provide timely resolutions. I am familiar with creating, updating, and closing tickets, assigning cases to the appropriate departments, and using the platform’s knowledge base to assist customers efficiently. I also utilized Zoho Desk’s reporting features to monitor response times and ensure service level agreements (SLAs) were met.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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