IT Specialist / Technical Support / Network Support

In my experienced, it involves assisting customers with inquiries, resolving issues and ensuring satisfaction by providing timely and effective solutions to their concerns. It also requires a good communication, patience and the ability to empathize customers in various channels such as phone, email, chat or remote access.

I am proficient in operating systems such as Windows and/or MAC OS, performing tasks like system installation, configuration, and troubleshooting. I have hands-on experience with office productivity tools, system utilities, and various software applications. My expertise extends to configuring hardware, managing file systems, and ensuring efficient system performance.

I have created and maintained technical documentation, including network configurations, system or application setups, troubleshooting guides, and operational procedures. I ensure that my documentation is clear, concise, and easy to understand, enabling both technical and non-technical stakeholders to use it effectively.

I have extensive experience in network monitoring, utilizing tools like Wireshark, SolarWinds and PRTG Network monitor to ensure optimal performance and security. My responsibilities have included identifying and troubleshooting network issues, analyzing traffic, and ensuring minimal downtime.

I am skilled in diagnosing connectivity problems, analyzing network performance, and resolving hardware and/or software conflicts. My approach involves using tools such as Wireshark, traceroute, ping, and network monitoring platforms to pinpoint root causes and implement effective solutions.

I have a strong foundation in network security, gained through my 6 years of IT experience and CCNA certification. I am skilled in implementing and maintaining security protocols such as VPN setups, Vlan configuration and access control lists (ACLs) to safeguard networks against unauthorized access and threats.