Senior Customer Service Representative/ Email & Chat Support

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 9th, 2026 (6 days ago)

Member Since

January 25th, 2017

Profile Description

Hi there! I’m Nikka Josalene Acop, a dedicated Customer Service professional with 6 years of experience across voice, chat, email, and text support in financial services, fintech, and customer operations. I hold a Bachelor’s Degree in Hospitality Management and bring a strong passion for delivering excellent customer experiences, resolving issues efficiently, and working in fast-paced, detail-driven environments.

I currently work as a Vendor Onboarding Specialist, where I manage the end-to-end onboarding process for new vendors. My responsibilities include collecting and validating requirements, ensuring compliance with company policies, coordinating with internal teams, and maintaining accurate system records. This role has strengthened my attention to detail, communication skills, and ability to manage multiple tasks and stakeholders effectively.

Previously, I worked as a Chat Support Representative for a fintech company, providing customer support through chat, email, and text. I handled a wide range of concerns including payment issues, refunds, transactions, order updates, login and app troubleshooting, and dispute resolution.

Before that, I spent 4 years in voice-based customer service within the financial industry, assisting customers with banking concerns such as account troubleshooting, fund transfers, billing inquiries, and card-related issues. This experience built my strong communication skills, patience, and ability to stay composed in high-pressure situations.

I also worked part-time as an ESL teacher for over 5 years, helping international students improve their English communication skills. This strengthened my ability to explain complex ideas clearly, adapt to different communication styles, and maintain patience in every interaction.

Across all my roles, I have developed strong skills in customer support, problem-solving, multitasking, attention to detail, and clear communication. I am confident in working independently or as part of a team, and I thrive in fast-paced, customer-focused environments.

I am open to new opportunities and available to start immediately.