Francis
IT Helpdesk Specialist / Subject Matter Expert
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $7.95/hour ($1,723.10/month)
High school diploma
Last Active
July 3rd, 2026 (9 days ago)
Member Since
January 18th, 2025
Profile Description
Highly accomplished IT Helpdesk Specialist and Subject Matter Expert with extensive experience in delivering exceptional technical support and expertise to diverse organizations. Proven track record of resolving complex technical issues, escalating priority cases, and optimizing IT services to minimize downtime and maximize productivity. Adept at analyzing system performance, implementing software updates, resolving network and system security breaches, and developing comprehensive IT documentation and training programs to drive knowledge sharing and employee empowerment. Possesses a deep understanding of multiple technologies, platforms, and systems, with exceptional communication skills to facilitate seamless collaboration with cross-functional teams and stakeholders.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Other Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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