Esmael
Executive Virtual Assistant & Experienced Customer Service Representative
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $3.77/hour ($363.63/month)
Bachelors degree
Last Active
July 7th, 2026 (yesterday)
Member Since
January 17th, 2025
Profile Description
A dedicated and detail-oriented professional with a strong foundation in engineering and extensive experience in customer service. Leveraging technical knowledge to address customer concerns effectively, ensure satisfaction, and enhance service delivery. Skilled in problem-solving, communication, and process optimization, with a commitment to exceeding customer expectations and achieving organizational goals.
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 6 months - 1 year
Customer Support Skill Summary: Experienced in delivering exceptional customer service by effectively resolving inquiries, troubleshooting issues, and ensuring customer satisfaction. Skilled in active listening, clear communication, and maintaining a professional demeanor under pressure.
Customer Support » Healthcare
Experience: 6 months - 1 year
Handled inbound patient inquiries related to benefits, claims, appointments, and billing. Verified insurance eligibility, assisted with prior authorizations, and resolved patient concerns while maintaining HIPAA compliance. Achieved high customer satisfaction scores by providing clear, empathetic, and accurate information.
Customer Support » Healthcare » Electronic Health Record
Experience: 2 - 5 years
Responsible for managing commercial accounts receivable, following up on unpaid and underpaid insurance claims, and resolving claim discrepancies to ensure timely reimbursement. Communicate directly with insurance payers to identify denial reasons, correct errors, and process appeals. Maintain accurate collection notes, reduce aging AR, and collaborate with billing teams to improve revenue cycle performance.
Other Skills
Office and Administration » Email Management
Experience: Less than 6 months
Office and Administration » Personal Assistant
Experience: Less than 6 months
Marketing » Appointment Setting
Experience: Less than 6 months
Proficient in scheduling and coordinating appointments with accuracy and efficiency. Skilled in managing calendars, prioritizing tasks, and communicating effectively with clients to confirm schedules.
Office and Administration » Research
Experience: Less than 6 months
Professional Services » Management Services » Construction Project Manager
Experience: Less than 6 months
Professional Services » Management Services » Events Management
Experience: Less than 6 months
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Parañaque, Metro Manila
- Tests Taken
- IQ
- Score: 103
- DISC
- Dominance: 36%
- Influence: 8%
- Steadiness: 31%
- Compliance: 25%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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