Virtual Assistant | Lead Generation Specialist | B2B Research, CRM & Email Manag

With over 4 years of experience in the BPO industry, I’ve developed strong administrative and organizational skills while supporting high-volume operations and multiple accounts. My role required accuracy, time management, and the ability to handle tasks efficiently in fast-paced environments.

I have hands-on experience in email management, including organizing inboxes, responding to client and customer inquiries, scheduling emails, and setting up email campaigns using tools like ActiveCampaign and Mailchimp. I ensure emails are timely, professional, and well-structured, while keeping contacts and lists organized for smooth communication and campaign efficiency.

I have strong Canva skills developed through my studies and continued use in my previous work and Virtual Assistant training. I create clean and engaging designs such as social media posts, presentations, and simple marketing materials. I have been using Canva since my student years, and my portfolio showcases my actual work and design style: https://yourvacarl.my.canva.site

I have over 2 years of experience as a Customer Service Representative in the healthcare industry, assisting members with a wide range of inquiries. My responsibilities included billing support, prior authorizations, prescription guidance, durable medical equipment coordination, appointment scheduling, and other medical-related questions. I ensured accurate and timely assistance while maintaining professionalism and high customer satisfaction.

I have hands-on experience in social media management through both the Virtual Assistant Academy and my previous work, where managing social media accounts was part of my responsibilities. I handled content scheduling, basic engagement, and account organization across platforms like Facebook and Instagram, helped maintain brand consistency, prepared captions, and monitored comments and messages to support an active and professional online presence.

I’m proficient in using a variety of AI tools to streamline tasks and improve productivity. I can create content, generate leads, and assist with research using tools like ChatGPT, Jasper, Copy.ai, and others. I also use AI for data organization, social media content creation, email drafting, and workflow automation, which allows me to work efficiently and deliver high-quality results for clients.

I gained hands-on experience in lead generation through the Virtual Assistant Academy, where I researched and built targeted lead lists based on client criteria. I used tools such as Apollo, LinkedIn, and ContactOut to find and verify accurate contact information, organize data in Google Sheets, and support outreach campaigns with clean, well-structured leads.

Even though I haven’t worked directly in e-commerce, my experience at Macy’s gave me similar skills. I handled multiple products and kept track of inventory while helping customers with billing, refunds, exchanges, returns, and damaged items. Managing different items and assisting with all these customer needs felt a lot like running my own small online store, and it helped me build strong skills in product management, order processing, and customer support.