Customer Service

Monitoring comments, reviews, and messages. - Responding quickly and professionally to complaints or questions. - Escalating serious issues to the appropriate team or country head. - Following up to ensure the problem is resolved.

- Manage the CEO mailbox by reviewing, sorting, and responding to emails. - Identify important or urgent issues and make sure they are handled quickly. - Escalate serious matters to the right country head or senior leader. - Work closely with teams to make sure issues are resolved properly. - Keep track of escalations until they are fully resolved. - Make sure all responses are professional and in line with the CEO’s expectations.

- Helped customers with mobile account and billing questions. - Explained charges and fixed billing issues. - Did basic troubleshooting for mobile service problems. - Talked to customers through email, chat, and phone. - Escalated issues to the right team when needed. - Made sure escalations were followed up and resolved. - Worked with other teams to solve customer problems. - Kept clear records of all customer interactions. - Learned new tools and systems quickly. - Met targets for customer satisfaction and response time.