I am an Executive Assistant and Back Office Support professional with experience handling U.S. healthcare accounts, managing 30 to 60 plus daily inquiries, and maintaining accurate CRM and ticket workflows.
I specialize in
In my current role, I handle both customer support and back office processes, resolving account issues, documenting cases in real time, and managing workflow queues within SLA timelines. This has developed my attention to detail, speed in navigating systems, and ability to manage multiple tasks efficiently.
I am reliable, organized, and proactive in completing tasks and handling follow ups without constant supervision.
I am looking for a long term role where I can support a business owner or team, manage backend operations, and grow into a more advanced Executive Assistant or operations focused role.Highly motivated and results-driven individual with a proven ability to adapt and excel in dynamic environments. Skilled in content creation and audience engagement, with a focus on delivering impactful results. Dedicated to achieving financial stability, continuous personal growth, and fostering a strong work ethic to drive success in all professional endeavors.
Experience: 6 months - 1 year
Responded to customer emails, managed follow ups, and ensured clear and professional communication while maintaining accurate records.
Experience: 6 months - 1 year
Handled day to day administrative tasks including data management, documentation, scheduling support, and maintaining organized workflows to support business operations.
Experience: 6 months - 1 year
Handled sensitive healthcare data while maintaining strict HIPAA compliance, ensuring confidentiality, accuracy, and proper documentation at all times.
Experience: 6 months - 1 year
Handled 30 to 60 plus daily customer inquiries, resolving account concerns and providing accurate information while maintaining professionalism and efficiency.
Experience: 6 months - 1 year
Maintained accurate data entry across CRM and internal systems, ensuring records were updated, organized, and error free under high volume workloads.
Experience: 1 - 2 years
Managed inboxes by organizing messages, prioritizing urgent items, drafting responses, and handling follow ups to ensure clear and timely communication.
Experience: 2 - 5 years
Used AI tools such as ChatGPT, Claude, Copilot, etc to assist with drafting emails, organizing information, and improving efficiency in repetitive administrative tasks.
Experience: 6 months - 1 year
Processed and validated data, managed ticket queues, updated CRM records, and ensured tasks were completed within SLA timelines with high accuracy.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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