Hello there, and thank you for visiting my profile!
I've been in the BPO profession for 7 years. I have a lot of experience dealing with various types of customers, coworkers, and bosses. I handled SALES, TECHNICAL, AND BILLING accounts such as SEARS, BESTBUY, TELSTRA, and COMTRACT COLLECTION, and I also obtained expertise as a Quality Assurance Specialist, doing Coaching, Side by Side Feedback, Quality Talk, Call Monitoring, Call Calibration, and Reporting.
Since 2016, I've worked as a freelance Customer Service Representative, Appointment Setter, Real Estate Web Researcher, and Virtual Assistant. I am proficient at communicating with clients via phone and
- Copper
- Hubspot
- Just call
- Mailchimp
- Wix
- G Suite: Gmail, Google Sheets, and Calendar
- MS OFFICE Suite: Excel, Word, Outlook, and Powerpoint
- Zendesk
- Trello
- Ring Central
- Zopim
- Podio
- Pipeline Deals
- Zillow
- Team Up
- ZOHO
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- Salesforce
- Go To Connect
Experience: 5 - 10 years
Experience: 1 - 2 years
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