Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.82/hour ($736.00/month)

Bachelor's degree

Last Active

June 24th, 2026 (2 days ago)

Member Since

January 9th, 2025

Profile Description

I am a Customer Support and Service Coordination professional with experience in HVAC operations, dispatching, customer relationship management, and team leadership. I specialize in supporting fast-paced service environments by managing customer inquiries, coordinating schedules, assisting field teams, and ensuring smooth day-to-day operations.

With experience as an HVAC Service Coordinator / CSR & Dispatcher, I have handled customer communications, appointment scheduling, lead management, technician coordination, CRM updates, and service support for residential and commercial clients. I am skilled in using tools such as Workiz CRM and lead platforms like Yelp to organize workflows, improve customer experience, and help convert inquiries into successful service appointments.

I also have a background in client support, sales, and team leadership, where I was promoted to Team Leader and supported a team by monitoring performance metrics, providing coaching, assisting with training, and ensuring quality standards were consistently met.

I am passionate about delivering excellent customer experiences, improving processes, and being a reliable partner to teams and organizations. I bring strong communication skills, adaptability, problem-solving abilities, and a commitment to achieving results in every role I take on.

Core Skills:
• HVAC Customer Support & Dispatching
• Customer Relationship Management (CRM)
• Appointment Scheduling & Coordination
• Lead Management & Conversion
• Customer Service Operations
• Team Leadership & Coaching
• Process Improvement
• Inbound/Outbound Communication