E-commerce Customer Support | Dispute & Chargeback Specialist | Shopify | Dropsh

Overview

Looking for full-time work (8 hours/day)

at $6.07/hour ($1,168.00/month)

Bachelors degree

Last Active

June 24th, 2026 (2 days ago)

Member Since

January 7th, 2025

Profile Description

Customer Support & Virtual Assistant | E-commerce Support Manager | Supply Chain Manager | Dispute & Chargeback Specialist | Shopify | Dropshipping | Administrative Support | Lead Generation

With 9+ years of e-commerce experience, I have led teams as a Customer Service Manager, Supply Chain Manager, and Dispute Manager — helping brands protect revenue, retain customers, and scale smoothly.

I specialize in Shopify-based businesses and dropshipping operations, combining frontline customer support with backend operations expertise to deliver results across the full customer journey.

Core Skills & Expertise

Customer Service Management
Built and led high-performing support teams, designed workflows, set KPIs, and consistently improved customer satisfaction and retention rates.

Customer Support
Handled high-volume email and chat support for e-commerce stores — resolving refunds, returns, escalations, and order issues with professionalism and empathy.

Dispute & Chargeback Management
End-to-end dispute handling via PayPal, Stripe, and credit card processors. Created winning response templates, reduced chargeback rates, and recovered revenue for businesses.

Supply Chain Management
Coordinated with suppliers (including DAYONE), monitored fulfillment, resolved delays, managed return logistics, and maintained on-time delivery performance.

E-commerce Operations
Full Shopify store management: order processing, tracking updates, product quality control, and supplier coordination.

Virtual Assistance
CRM updates, data entry, inbox management, scheduling, and reporting — keeping operations running efficiently in the background.

Outreach & Lead Generation
Multi-channel lead generation, follow-up sequences, and customer engagement to support sales and conversions.

Tools & Platforms
Shopify | Gorgias | Zendesk | Reamaze | Google Workspace | Slack | CRMs | ChatGPT | ---------- | WhatsApp | ---------- | Canva | Intercom | PayPal

How I Can Help Your Business
- Deliver fast, professional, empathetic email and chat support
- Manage your Shopify store: orders, refunds, returns, and tracking
- Win disputes and chargebacks with strong documentation and high win rates
- Coordinate supply chain and resolve fulfillment issues proactively
- Build, train, and manage your customer support team
- Provide reliable virtual assistance for daily operations
- Generate leads and follow up to drive conversions

I am detail-oriented, proactive, and ready to be the reliable backbone your e-commerce business needs. Let's build something great together.

LinkedIn
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