Administrative

Primary responsibility is to monitor and analyze real-time data related to employee activities, call volumes, and service levels. Manage the call volume, daily attendance and program break schedules. Assist with creation if metrics and targets for services. Providing reports; reasons why agents go out of adherence are: such as absenteeism, late, under control situations and other offline activities.

Providing excellent service to clients, anticipating their needs, and providing effective solutions. Handle customer inquiries and concerns by providing the best resolution to resolve their issues and inquiries. Provide customer satisfaction.

Monitor bank accounts, financial transactions and provide judgement whether the transaction is valid or unauthorized. Checking for financial crime risks and review Customer Accounts for prevention and detection of possible fraud situations.

Identify suspicious activity or pattern within the account. Providing credit back if the transaction in the account was found unauthorized.

Protected health information (PHI) is kept private and secure Protects patients and prevents legal liability Improves healthcare quality and efficiency Just have a training on this one