Executive & HR Support Specialist | 6+ Years of Streamlining Office & HR Operati

•Employee Relations & Inquiry Management—Expertly handling HR email inquiries related to benefits, policies, and workplace concerns to maintain a positive work environment. • Separation & Case Management—Processing resignations, terminations, and AWOL cases while maintaining 100 percent accurate documentation. • HR Systems & Data Management—Proficient in managing confidential employee records and data entry using Oracle HR and Power BI. •Compliance & Labor Law Adherence: Experienced in drafting RTWO, NTE, SCM, and NOT; coordinating documentation for DOLE cases and administrative hearings. •Onboarding & Orientation—Spearheading new hire orientations, company policy briefings, and full onboarding/offboarding processes. •HR Reporting & Analytics—Preparing weekly and monthly operational reports using Excel (Pivot Tables, VLOOKUP, and data extraction). •Statutory Benefits Administration—Ensuring proper processing and compliance for SSS, PhilHealth, and Pag-IBIG contributions.

• Call Handling & Technical Support – Expertly managed high-volume inbound and outbound calls with 95? accuracy, ensuring efficient inquiry resolution. • Issue Resolution & Account Management—Processed refunds, account updates, service adjustments, and billing issues for a seamless customer experience. • Customer Relationship Building – Developed empathetic client relationships to foster trust and long-term brand loyalty. • CRM & Documentation – Maintained precise, up-to-date customer records in CRM systems to ensure data integrity and team transparency. • KPI & Quality Performance – Consistently exceeded performance targets in Quality Assurance (QA), attendance, and Customer Satisfaction (CSAT) scores. • Consultative Sales & Upselling – Strategically promoted products and services based on customer needs to drive revenue and achieve team goals.

• Email & Communication Management – Expertly managed official school correspondence and communications with stakeholders. • Document & Record Organization—Systematically filed and maintained student and staff records, memos, and announcements using Microsoft Office. • Scheduling & Event Coordination – Served as lead coordinator for board meetings, conferences, and major school events such as graduations and assemblies. • Student & Academic Support—Facilitated student registration processes and provided solutions for academic-related concerns. • Procurement & Office Management – Managed office supply chains and ensured operational equipment was fully functional. • Confidential Data Management—Handled sensitive student disciplinary records and personnel data with complete confidentiality and discretion. • Financial & Ledger Management—Maintained the general ledger, recorded financial transactions, and prepared comprehensive financial statements for management.

• Client Relations & Communication—Promptly handle client inquiries via email and phone, building trust and lasting relationships. • Property Scheduling & Coordination – Manage meetings, property viewings, and inspections for seamless client experiences. • Documentation & Compliance—Process property records, title transfers, and permits with BIR and the Registry of Deeds. • Administrative & Financial Support—Maintain listings, contracts, invoices, and expense records using Excel and QuickBooks. • Marketing & Listings – Create marketing materials and manage social media postings, increasing lead inquiries by 25%. • Stakeholder & Market Coordination – Liaise with clients, tenants, brokers, and owners; perform targeted property searches and market research.

• Calendar & Appointment Management—Expertly managed executive calendars, synchronized appointments, and optimized daily schedules to maximize productivity. • Email & Communication Handling – Managed professional email correspondence, prioritized urgent communications, and handled calls with discretion. • Client Billing & Payments – Prepared accurate invoices and processed client payments through multiple channels, including bank transfers and credit cards. • Bookkeeping & Financial Records—Maintained meticulous financial records and client bookkeeping using Zoho and QuickBooks. • Documentation & Compliance—Prepared sensitive legal documents such as Power of Attorney and securely uploaded them to portals. • Client Coordination & Follow-ups – Served as the primary point of contact for billing inquiries, documentation, and reporting, ensuring complete client satisfaction.