Lovely
Digital Marketing Assistant, Customer Support Representative
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.74/hour ($912.80/month)
High school diploma
Last Active
June 25th, 2026 (today)
Member Since
January 5th, 2025
Profile Description
I am a dedicated and adaptable worker with a diverse background in data encoding, subtitling, and customer support. My experience as a Data Encoder with the Public Information Division has honed my attention to detail and ability to handle sensitive information with precision. Through my role as a Subtitler for a prominent YouTuber, I developed strong technical and cultural skills, learning to localize content effectively for diverse audiences. Additionally, my work as a Non-Voice Agent in a telecommunications call center has sharpened my ability to communicate clearly and concisely in written form, ensuring efficient customer service and problem resolution.
I aim to be known as a reliable, solution-oriented worker who thrives in dynamic environments, consistently contributing to team success while maintaining a strong focus on continuous learning and personal growth.
Top Skills
Customer Support » Chat Support
Experience: Less than 6 months
● Provided professional customer service via chat and email for billing, account issues, and technical support. ● Handled multiple customer concerns in a CRM-integrated omnichannel platform. ● Delivered accurate and empathetic responses under pressure while maintaining service-level goals.
Customer Support » Insurance » Medical Insurance
Experience: Less than 6 months
● Managed inbound coordination regarding medical benefits, eligibility, and claims using the Genesys telephony platform. ● Verified member coverage, including deductibles, copays, and coinsurance for Medicare and Commercial plans using SPIRE. ● Analyzed claim statuses (Paid, Pending, Denied) and investigated rejection reasons using CPA (Claim Processing Assessment) and ECHO systems. ● Validated Prior Authorization requests for medical procedures and medications (Step Therapy) using I-CUE and the Authorization Entry Grid. ● Ensured 100?herence to HIPAA regulations and the AAR (Ask, Acknowledge, Reassure) protocol to protect sensitive patient information.
Marketing » Digital Marketing
Experience: Less than 6 months
● Created, edited, and scheduled engaging short-form video content using Meta Business Suite and other scheduling tools. ● Uploaded and managed Reels across Facebook and TikTok platforms. ● Interacted with audiences through fan engagement efforts such as replying to comments. ● Edited videos using CapCut and Adobe Premiere Pro, optimizing content for platform reach and engagement.
Other Skills
Office and Administration » Data Entry
Experience: Less than 6 months
● Encoded sensitive PII, vaccination dates, and health-related records during the COVID-19 response. ● Maintained data confidentiality and ensured accuracy in line with public data standards
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 93
- DISC
- Dominance: 42 %
- Influence: 21 %
- Steadiness: 26 %
- Compliance: 11 %
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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