Customer Service Representative/Tech support/I.T Service Des

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 16th, 2024 (13 days ago)

Member Since

January 18th, 2017

Profile Description

I have a decade of experience in the Call center industry. My journey began as a customer service representative at a US financial institution, where I engaged for 3 years in tasks like addressing inquiries about customers' bank accounts, explaining transactions, and processing refunds for bank fees. Following this, I transitioned into a role as a chat-based technical support agent for a computer Upgrade to see actual info this capacity, I assisted customers facing issues with their Windows OS, conducting a range of troubleshooting activities including addressing slow connectivity, system slowness, malware and viruses, OS resets and installations, and hardware-related problem resolution. Additionally, I served as part of the IT Helpdesk team at a major diagnostic center in the US. My responsibilities encompassed tasks such as password resets, basic computer troubleshooting, user management, and updating group policies. I also handled Outlook troubleshooting remotely through tools like TeamViewer, AnyDesk, and Zoho Assist, even on mobile devices. Upon being promoted to level 2, I took on the responsibility of managing VOIP and technician dispatch ticketing. I then embarked on a new role with another company, functioning as a chat and email support agent for a business-focused cloud application. This involved addressing issues at both level 1 and level 2, such as guiding users through the application and providing fundamental and advanced troubleshooting for various features including inventory management, sales analytics dashboards, appointment scheduling, and payroll. Lastly, I worked as a Virtual Assistant (VA) for a well-known US construction Upgrade to see actual info this role, I managed appointment setting through inbound and outbound channels and also conducted cold calls to identify homeowners interested in roof, siding, and gutter Upgrade to see actual info total, my experience includes 4 years of customer service and 6 years of technical expertise within various fields.