Data Entry / Customer Service Representative / Operations Support

I managed, organized, and processed data accurately, ensuring timely updates and maintaining integrity for efficient operations.

Interpreting data to identify profitable markets and optimize performance. Handling real-time challenges, such as technical glitches or high-volume traffic. Making quick, informed decisions.

Google Workspace and the Microsoft Office Suite were my greatest buddies in my prior position as an operations support specialist at a large corporation. I've always wanted to make my daily tasks easier by investigating the capabilities of spreadsheet formulas, utilizing a range of AI tools that are quite helpful and boost productivity.

Conducted product research and managed product listings by accurately transferring and optimizing Amazon product information for Home Depot’s online marketplace. Responsibilities included reviewing product details, creating and updating listings, ensuring accurate descriptions, specifications, images, and pricing, while maintaining data quality and compliance with platform guidelines.

Provided real-time customer support via live chat, assisting customers with account-related inquiries, KYC verification, deposits and withdrawals, transaction concerns, settlement and payout issues, platform navigation, promotions, and policy compliance. Managed ticket creation and follow-ups, investigated account-related concerns, performed basic troubleshooting, and collaborated with internal teams to ensure timely resolutions while maintaining high customer satisfaction and service quality.