Customer Service Skills

Overview

Looking for full-time work (8 hours/day)

at $3.29/hour ($636.35/month)

Associates degree

Last Active

July 17th, 2026 (2 days ago)

Member Since

December 27th, 2024

Profile Description

I have nearly 7 years of experience in the BPO industry, which I now consider my profession. Over the years, I’ve gained valuable skills through diverse roles in three different projects.
I started as a Customer Service Representative at TechMahindra, handling a Retail account. Over 4 years, I advanced to become a POC Trainer and supervised my own teams, which honed my leadership and communication skills.
Seeking further growth, I transitioned to a financial account as a Telephone Banker, where I embraced new challenges and adapted quickly to technical processes. Currently, I work as a Pharmacy Help Desk Representative at MedImpact International, where I support members, pharmacies, and physicians by verifying pharmacy benefits, processing overrides, and facilitating prior authorizations to ensure seamless access to prescription services.
This journey has equipped me with strong problem-solving abilities, adaptability, and a customer-focused approach to every role I undertake.