Customer Service & Digital Tools Specialist | Canva, AI, CRM

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 4th, 2026 (4 days ago)

Member Since

December 26th, 2024

Profile Description

Hi! I’m Princess Mae Labata, a dedicated and results-driven professional with 9+ years of experience in the BPO industry, including leadership and client support roles. I specialize in customer service, team management, client communication, and administrative support.

Throughout my career, I’ve worked closely with international clients from the UK and US, handling customer concerns, managing billing processes, attending client meetings, and ensuring smooth day-to-day operations. As a Team Lead and Client Support Lead, I successfully supervised teams, improved workflow efficiency, and maintained high service quality while consistently meeting KPIs and SLAs.

I’m highly organized, detail-oriented, and capable of managing multiple tasks in fast-paced environments. I’m proficient in Google Workspace, Microsoft 365, Zendesk, Slack, Trello, HubSpot, Canva, ChatGPT, and other remote work tools that help businesses stay productive and organized.

What I can help you with:
• Virtual Assistance
• Customer Support (Email, Chat, Phone)
• Email & Calendar Management
• Client Communication
• Billing & Administrative Tasks
• Team Coordination & Leadership
• CRM Management (Zendesk, HubSpot)
• Social Media & Email Marketing Support
• Data Entry & Organization

I am reliable, adaptable, and committed to delivering excellent service and long-term support to clients. I also have a dedicated home office setup with stable internet, backup connection, and equipment suitable for remote work.

I’m currently looking for opportunities where I can contribute my skills, grow professionally, and help businesses succeed remotely.