Jessel

General VA | Lead Gen & Customer Support Pro

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Overview

Looking for full-time work (8 hours/day)

at $3.76/hour ($727.26/month)

Bachelors degree

Last Active

July 5th, 2026 (14 days ago)

Member Since

December 25th, 2024

Profile Description

I’m ---------- , a Customer Support and Virtual Assistant professional with hands-on experience in email support, chat support, lead generation, and managing social media for my own page.

Customer Support Experience
I’ve handled order concerns, product questions, tracking updates, refunds, and escalation workflows using tools like Freshdesk, Salesforce Service Cloud, and Shopify. I communicate clearly, stay calm with frustrated customers, and always aim to resolve issues quickly and politely.

Lead Generation Skills
I build accurate lead lists, research prospects, and organize data for outreach campaigns. I’m confident working with Google Sheets, CRMs, and tracking tools, ensuring every entry is clean, complete, and ready for marketing or sales teams.

Social Media Management
I run my own social media page, where I create graphics, short videos, captions, and manage engagement. This helps me understand customer tone, brand consistency, and community interaction — skills that blend well with customer support.

What I Bring to Your Team
Fast learner and highly adaptable
Strong communicator with a friendly, professional tone
Tech-savvy and comfortable with new tools
Organized, detail-oriented, and proactive
Available anytime and ready for long-term work

If you need someone who can support customers, grow your lead pipeline, and manage simple social media tasks — I’m here to help your business run smoothly.

Top Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Proficient in Salesforce for managing communications and tickets.

Customer Support

Experience: 2 - 5 years

Customer Support (Email & Chat) Experienced in handling customer inquiries, order issues, and refunds with empathy and professionalism.

Other Skills

Marketing » CRM » Freshdesk

Experience: Less than 6 months

Proficient in Freshdesk for managing communications and tickets.

Real Estate » Lead Generation

Experience: Less than 6 months

Expert at finding, verifying, and organizing qualified leads to support sales outreach.

Office and Administration » Administrative Support

Experience: 1 - 2 years

Strong in data entry, inventory tracking, payroll assistance, and document management.

Office and Administration » Communication

Experience: 1 - 2 years

Clear, solution-oriented communicator who ensures smooth customer experiences.

Website Builder » Godaddy Website Builder

Experience: Less than 6 months

I have hands-on experience designing and building responsive, user-friendly websites

Design » Graphic Design » Canva

Experience: Less than 6 months

Creative and detail-oriented editor using Canva to design eye-catching reels, ads, and social media content. Skilled in adding text overlays, transitions, and music to make videos engaging and on-brand.

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Hagonoy, Davao del Sur

Tests Taken: IQ
Score: 131: DISC
Dominance: 46
Influence: 7
Steadiness: 34
Compliance: 13: English
B2(Upper Intermediate)