Experienced Facebook Ads Manager / Media Buying /Customer Se

Outbound Loyalty and Case Manager : Helped customers who were thinking about cancelling their services by listening to their concerns, resolving issues, and finding the best solutions to meet their needs. Managed escalated cases from start to finish worked closely with different teams to ensure timely resolutions, and maintained regular follow ups with customers. Focused on delivering excellent customer service, building trust and creating positive outcomes for both the customer and the business.

Content Moderator in Taskus : Reviewed user generated content within Meta Horizon Worlds, including VR interactions, chat messages, user created worlds and profile activities, to ensure compliance with Meta's Community Standards and platform policies. Investigated reported contents, identified policy violations and took appropriate enforcement action when necessary. Maintained a safe and positive virtual environment by applying policies consistently while exercising strong judgement and attention to detail. Content Moderator - Tiktok : Reviewed user generated videos flagged as sensitive or potentially violating Tiktok's guidelines. including R1 level content. Carefully evaluated each case based on platform policies to ensure fair and consistent decisions. Escalated complex or unclear content when needed and helped maintain a safe and responsible environment for users while balancing accuracy, content and policy compliance.

As an e-commerce virtual assistant on Etsy, I helps seller run and grow their shops by managing listings, optimizing titles and tags, handling customer messages, and processing orders. I also help with shop updates, research, and writing product descriptions that attract buyers. My goal is to make things easier for shop owners and help their business grow.