Erna
Senior Customer Experience in Technical Accounts, Finance and Banking | B2B Acco
Overview
Looking for any work (8 hours/day)
at $7.07/hour ($1,363.65/month)
Bachelor's degree
Last Active
July 2nd, 2026 (6 days ago)
Member Since
December 21st, 2024
Profile Description
Customer experience and client relationship professional with 17+ years of experience in technical support, banking, and B2B account management. 7+ years of leadership as a Subject Matter Expert and Team Leader, driving team performance and resolving complex client issues. Nearly 10 years in banking and financial services, supporting elite clients and managing high-value portfolios. Proficient in Salesforce, Genesys, Intuitive Servicing Portal (ISP), Mainframe systems, call center platforms, and other CRM and banking tools. Proven ability to build client relationships, increase revenue, drive account growth, and deliver exceptional customer experiences.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Nearly 10 years in Banking / Credit Cards / B2B Sales and 7+ years in Technical Support
Other Skills
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Simon, Pampanga
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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