Charlene

Customer Success Specialist| Bookkeeper

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

December 12th, 2024

Profile Description

I am a proactive and detail-oriented Virtual Assistant with expertise in
basic bookkeeping, appointment setting, customer support, and data entry. I excel in delivering exceptional client support, I ensure timely communication, issue resolution, and strong relationships.
I've also worked as an Email Support and Success Manager with expertise in Zoho tools, CRM integrations, and Canva for creating visually engaging content, ensuring effective communication and maintain positive client relationships.

Top Skills

Experience: 2 - 5 years

As an email support, I handle patient requests for follow-up appointments, refills, discharges, and accurate diagnoses. I manage 50 tickets daily and resolve 200 tickets weekly, ensuring patient needs are met quickly and accurately.

Other Skills

Experience: 1 - 2 years

Experience: Less than 6 months

I worked as an appointment setter for a roofing company based in Florida, USA. My primary role involved calling leads, offering our roofing services, and identifying potential needs to create interest and generate appointments effectively.

Experience: 1 - 2 years

I worked as a bookkeeper and data entry specialist, handling financial record management, invoice processing, account reconciliation, and maintaining accurate data. I also assisted with report analyzation and tracking expenses.

Basic Information

Age
28
Gender
Female
Website
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Address
Caloocan, Metro Manila
Tests Taken
DISC
Dominance: 49
Influence: 19
Steadiness: 19
Compliance: 13
English
C2(Advanced/Mastery)
Government ID
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