Healthcare VA, Medical Billing Specialist, Executive Assistant, and Customer Sup

Responded promptly to customer inquiries via email channels, consistently maintaining high satisfaction ratings and performance metrics. • Delivered accurate, up-to-date information regarding complex company products, services, and corporate policies to clients. • Resolved escalated customer concerns effectively and collaborated with appropriate internal departments for complex issue resolution.

Administrative & VA Tools: Google Workspace (Docs, Sheets, Drive, Forms), Microsoft Office Suite (Word, Excel, PowerPoint), Slack, Zoom, Trello, Canva • Functional Expertise: Healthcare Billing & Invoicing, Account Management, Data Entry & Analysis, Records Maintenance, CRM Systems • Soft Skills: Analytical Problem Solving, Proactive Initiative, High-Volume Multitasking, Prompt Task Execution, Exceptional Verbal & Written Communication

Prepared, verified, and issued accurate medical insurance claims and invoices, ensuring 100% compliance with industry billing standards. • Managed confidential customer profiles, monitored outstanding balances, and audited data to ensure timely payment postings. • Investigated and resolved complex billing discrepancies and payment errors through thorough account reconciliation, reducing financial leakages. • Generated comprehensive daily and monthly billing activity reports to assist upper management in month-end closing processes. • Collaborated closely with international clients to resolve inquiries and managed proactive follow-ups on delinquent accounts to improve cash flow.

Assisted in maintaining, auditing, and updating corporate databases to support day-to-day operational efficiency. • Supported the IT department in generating and reporting data metrics used for corporate planning and system optimization purposes.