VA • Claims Admin • Tech Support • CSR • ESL • Data Entry

Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Bachelors Degree in Computer Engineering 

Last Active

April 23rd, 2024 (16 days ago)

Member Since

January 12th, 2017

Profile Description

Hi,

My name is Upgrade to see actual info Upgrade to see actual info. I am an enthusiastic, highly reliable, and hardworking individual with over 8 years of experience providing professional, efficient, and high-quality service to a variety of companies and clients. 

As a college graduate, I have learned the value and rewards of hard work and dedication. Throughout my studies, I strived to do my best and was determined to do so in any task that was given to me.

I spent 4 years as a Claims Associate, 2 years of Technical Support experience, and 3 years as a Customer Service Representative. I have been working remotely since 2020.

With my years of experience and skills under my belt, I know that I can bring a lot to the table to help your organization.
If you have any questions, please do not hesitate to contact me as I would be happy to answer them for you!
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WORK EXPERIENCE

Claims Admin (Dropshipping) | Virtual Assistant

Remote Work (Feb 2022 - present)

- Review, process, investigate, and file carrier and vendor
claims. Takes the lead in communication with the vendor
and carrier during the claims process.
- Obtaining documents to support the filing of carrier claims
for damage, total shortage, service failure, and lost shipment,
as well as vendor claims for defective products.
- Obtaining documents to challenge Chargebacks and
dispute claims determinations if necessary.
- Performs Data Entry by entering data accurately into Google
Sheets/Excel and is responsible for checking and updating
data as needed.

 Technical Support Specialist/SME

(Mar 2020 - Feb 2022) 

- Help clients resolve technical issues associated with a
product or service over the phone, chat, and e-mail.
- Assists clients with issues on disbursement reports, billing,
and account cancellations.
- Provides solutions to delayed or undelivered orders.
- Coordination and negotiation of refund requests with
vendors and customers.
- Performs Data Entry, verification, and updating of clients
data. Responsible for checking for minor or major changes

Claims and Collections Specialist

(Mar 2017 - Mar 2020) 

- Responsible for communicating, and negotiating with
customers regarding their delinquent accounts over the
phone and e-mail.
- Collecting payments, negotiating payment plans, resolving
discrepancies, and negotiating settlements.
- Performs Data Entry by accurately inputting data into
Google Sheets/Excel.
Obtaining significant documents to support the filing of
carrier claims and challenging chargebacks. Disputing claims
determination if necessary

Medical Records Retrieval Specialist

(Upgrade to see actual info 2016 - Nov 2016)

- Collecting medical records from health care providers, such
as a physician's office and medical facilities.
- Performing data entry services to place the relevant
information in a secure database.
- Constantly communicating via call and email with medical
clinics and hospitals to arrange medical records retrieval and
ensure that all necessary records are collected while
following health privacy or HIPAA regulations.  

Customer Service Representative/Escalations

(Oct 2015 - Apr 2016)

 - Resolves escalated product or service issues over the phone.
- Processing of domestic and international money remittances
over the phone.
- Resolving issues with Bank transfers and Online money
transfers.

Medical Insurance Claims/Benefits Specialist

(Feb 2014 - Sep 2015) 

- Specializes in dealing with patient claims and the billing
process as it relates to claims.
- Verifying members’ eligibility, benefits, and claim status over
the Upgrade to see actual infotermine charges for services requested.
- Review claim
adjustments and insurance policy terms.