Ericka

SMM | ECOMMERCE VA | CSR

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 11th, 2026 (2 days ago)

Member Since

December 7th, 2024

Profile Description

Experienced and versatile Customer Service Professional with a solid background in BPO, handling top-tier telecom, financial, and retail accounts. Tech-savvy, quick to adapt, and highly skilled in communication—making complex issues easy for customers to understand and resolve. Known for delivering excellent service, staying calm under pressure, and consistently exceeding performance targets. A reliable team player and a go-to problem solver—your best hire for outstanding customer support.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

Provided top-tier support for financial services clients, addressing inquiries related to account balances, transaction disputes, card issues, and payment processing. Ensured accuracy and compliance with security protocols while maintaining a high level of empathy and professionalism. Skilled in de-escalating sensitive situations and helping customers understand their financial options clearly and confidently. Trusted for handling confidential information with integrity and care.

Customer Support » Customer Service

Experience: 2 - 5 years

Handled high-volume inbound and outbound calls for a leading telecommunications provider, assisting customers with billing concerns, technical troubleshooting, service activations, and plan upgrades. Known for simplifying complex technical issues and delivering clear, step-by-step solutions. Maintained excellent customer satisfaction by staying patient, professional, and efficient—even in high-pressure situations. Consistently met or exceeded performance metrics such as call resolution, customer satisfaction, and AHT (Average Handle Time).

Other Skills

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Sampaloc, Manila

Tests Taken: IQ
Score: 127: DISC
Dominance: 26%
Influence: 26%
Steadiness: 35%
Compliance: 13%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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