Multimedia Creative | AI Tech & Automation

I was promoted to the Escalations Department that handles complex concerns regarding emails from customers and clients in behalf of their international hotel lodging accommodation, day to day activity, and car booking.

Mortgage Customer Service Specialist | MODER Solutions (Feb 2024-Sep 2024)Frontline service representative for mortgage inquiries and issues with escrow and payments. I worked as part of a team to ensure high-quality service through calls and emails in order to best meet customer needs. Retail & Travel Booking Representative and Escalation Specialist | SYKES Enterprise (Sep 2021-Oct 2022)Provided travel booking services abroad, including hotels, cars, and activities. Promoted to escalation department to deal with complex issues and supervise resolution. Always achieved a high rate of success in resolving escalated cases, ultimately gaining customer satisfaction.

APRIL 2023 - OCTOBER 2023 Get2Work | Basilio Corp. US Nurse Payroll Rep & Excel Specialist Served as the Primary Point of Contact for payroll officers & Representatives. Had the power to have a direct contact with the client. Organized and created Google sheets & automated MS Excel data systems to enhance the ease and smoothness of workload process and streamline employee metrics. Responsible for Nurse Payouts in the US and took Supervisory calls for unsolved cases.

I have strong experience in social media management, where I handle content creation, audience engagement, and campaign optimization across different platforms. I’m very comfortable using AI tools to automate posting schedules, analyze performance, and even assist with content ideas, which helps me save time and focus on building genuine connections with audiences. I enjoy using data and creativity together to grow online communities and make sure every post or campaign feels authentic, purposeful, and aligned with the brand’s voice.

Major Multimedia Project Affiliations Videography Supervisor | University of Cebu Virtual Intramurals 2020Supervised videography production using Adobe Suite tools, ensuring high-quality visuals and seamless execution for the university's first virtual intramurals.2nd Director & Senior Multimedia Editor | University of Cebu Virtual Graduation 2021Acted as a Director and Senior Multimedia Editor, with responsibilities including directing and multimedia editing, using video and graphic design in Adobe's applications to create a polished, dynamic virtual graduation. Multimedia Director & Senior Editor | AAoTalamban 2021Headed multimedia production, with extensive editing work using the Adobe Suite including video and graphic design, to guarantee creative merit and the timely delivery of the project.

APRIL 2023 - OCTOBER 2023 US Nurse Payroll Rep & Excel Specialist Served as the Primary Point of Contact for payroll officers & Representatives. Had the power to have a direct contact with the client. Organized and created Google sheets & automated MS Excel data systems to enhance the ease and smoothness of workload process and streamline employee metrics. Responsible for Nurse Payouts in the US and took Supervisory calls for unsolved cases.