Customer Care Associate | Patient Scheduling Specialist | SDR | Admin Assistant

- Delivered prompt, professional customer service via phone, email, and in-person, addressing resident concerns on rules, maintenance, and account issues. - Handled administrative tasks, including record-keeping and dues collection. - Responded to 100+ daily email inquiries, ensuring timely follow-up on all resident requests. - Coordinated service requests and work orders, streamlining communication between residents, vendors, and maintenance staff. - Maintained accurate resident records using HOA management software for efficient tracking of payments and interactions.

- Scheduled and confirmed dental appointments. - Educated patients on services and insurance. - Rescheduled and managed cancellations efficiently. - Follow up with patients after missed appointments to reschedule and maintain continuity of care. - Update patient records and appointment history in the clinic's management software.

- Moderated sports content (NBA, WNBA, NFL, etc.) across major platforms, ensuring copyright and policy compliance. - Reviewed text, image, and video content in Roboflow, maintaining strict adherence to platform standards. - Curated and analyzed up to 10,000 videos daily, enforcing community guidelines through manual review. - Executed real-time actions: issued warnings, banned users, and shut down unauthorized livestreams. - Annotated 100+ images/videos daily, ensuring accurate tagging and content classification.

- Prospected leads via LinkedIn and phone. - Conducted cold calls up to 140+ per day and chat outreach to generate interest. - Maintained lead records in CRM and achieved monthly quotas. Search for and evaluate potential leads based on ideal customer profiles; send personalized connection requests and track responses. - Maintain accurate records of leads and interactions in the CRM system (Zendesk) - Prospect potential clients through cold calls, emails, and - LinkedIn outreach to generate qualified leads

- Handled inbound calls and inquiries, providing product support and order assistance. - Processed orders and issued confirmations using SAP. Issued refunds and retained customers through upselling and empathetic communication. - Resolved complaints promptly to ensure customer satisfaction. - Verified product availability and shipping details prior to order confirmation. - Updated customer records and order data in ERP systems. - Coordinated with warehouse, logistics, and sales teams for timely fulfillment. - Tracked and followed up on delayed or incomplete orders, ensuring clear communication.