Joana

Customer Support Specialist | E-commerce Specialist | Health Care & Insurance Cu

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Overview

Looking for full-time work (8 hours/day)

at $5.30/hour ($1,024.00/month)

Bachelors degree

Last Active

July 10th, 2026 (7 days ago)

Member Since

December 1st, 2024

Profile Description

Customer Support Specialist | E-commerce | Email, Chat & Phone Support

Customer Support Specialist with 6+ years of experience supporting customers across email, chat, and phone in e-commerce, SaaS, LMS, and healthcare industries. I handle order management, refunds, complaints, and troubleshooting while maintaining high CSAT and SLA performance.

I’m experienced with CRM tools, Salesforce, Shopify, WooCommerce, Google Workspace, and remote support workflows. I’m calm under pressure, detail-oriented, and focused on making every customer interaction positive and efficient.

Keywords: Customer Support, Customer Service, Email Support, Chat Support, Phone Support, E-commerce Support, CRM, Salesforce, CSAT, Remote Support

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Other Skills

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Angeles, Pampanga

Tests Taken: IQ
Score: 128: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”