Maricel
E-Commerce Operations & Customer Care Solutions | Product Researcher | Amazon &
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.59/hour ($691.20/month)
Bachelors degree
Last Active
July 2nd, 2026 (6 days ago)
Member Since
November 27th, 2024
Profile Description
Hi, I’m Maricel from the Philippines, an e-commerce operations, product researcher and customer care specialist with hands-on experience in Etsy store management and intensive training in Amazon FBA product research, supplier sourcing, and listing optimization. I help brands streamline their operations and deliver exceptional customer experiences by combining:
PRODUCT RESEARCH & OPERATIONS SUPPORT
- Product validation and qualification (Private Label & Online Arbitrage)
- Supplier sourcing & coordination (Private Label & Online Arbitrage)
- Quality Lead Sheet Structured Submission
- Intensive hands-on order processing
- Workflow optimization
CUSTOMER SERVICE EXCELLENCE
- 16+ years in BPO
- High-volume order management
- Customer concern resolution (refunds, replacements, order issues)
- Smooth communication across channels (phone,
TECHNICAL ADAPTABILITY
- Quick learning of new tools and systems
- Collaboration across platforms (Slack, Teams, SharePoint,
- Practical workarounds to keep operations running smoothly
TOOLS USED
- Helium 10
- Keepa
- SellerAmp SaS
- AMZScout
- RevSeller
- Seller Assistant App
- Google Sheet
In my Amazon VA Masterclass Elite Program, I successfully identified a private-label product with over 30% net margin potential. In my Etsy role, I managed 100–200 daily orders during peak seasons with 98% accuracy, collaborated on SEO-optimized listings, and supported customers with refunds, replacements, and order issues. This intensive order processing experience sharpened my ability to maintain accuracy, efficiency, and customer satisfaction under pressure.
MY GOAL IS SIMPLE: To help sellers increase sales, improve efficiency, and keep customers happy. With a blend of operational expertise and customer care, I position myself as a reliable partner for e-commerce businesses ready to grow.
Message me with: “Signature VA + Your Business Journey, Challenge & Goal” and the tasks you need help with, so I can tailor my support to your needs.
Top Skills
E-Commerce » Product Research
Experience: Less than 6 months
I help Amazon sellers identify profitable product opportunities by analyzing market demand, competition levels, and profit margins. Using tools like Helium 10. I evaluate potential products based on your specific criteria. I deliver detailed research reports with actionable recommendations, so you can make confident sourcing decisions that protect your investment and maximize ROI.
E-Commerce » Product Sourcing
Experience: Less than 6 months
I connect sellers with reliable suppliers through trusted platforms like Alibaba. Using Private Label strategies allows me to negotiate effectively and ensure smooth supplier communication, helping clients secure quality products at competitive prices.
Customer Support » Customer Service
Experience: Less than 6 months
With 16 years of professional customer service experience, I provide clear, empathetic, and solution-focused communication. I ensure clients’ customers receive timely support, building trust and improving overall satisfaction.
Professional Services » Management Services » E-Commerce Management » Product Listing
Experience: 6 months - 1 year
I create clear, engaging product listings based on my hands-on experience with Etsy and training in Amazon listing optimization. I apply best practices learned through my training—structuring bullet points to highlight key features and benefits, optimizing backend search terms, and ensuring compliance with Amazon's guidelines. For Etsy, I write accurate titles and descriptions that help customers understand exactly what they're buying, while naturally incorporating relevant keywords to improve discoverability. My approach emphasizes honest, detailed information that builds trust with buyers and helps your products get found by the right audience on both platforms.
Other Skills
SEO » Keyword Research
Experience: 6 months - 1 year
I conduct keyword research using Helium 10 and manual analysis to uncover high-ranking, low-competition keywords.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Select an option…
- Tests Taken
- IQ
- Score: 121
- DISC
- Dominance: 42
- Influence: 7
- Steadiness: 12
- Compliance: 39
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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