Administrative Operations Associate | Healthcare Operations | Virtual Assistant

Experienced in professional outbound calling to third-party agents and customers to gather information, verify details, and resolve discrepancies. Skilled in clear communication and accurate documentation of call outcomes.

Over 2 years of high-volume data entry and validation experience at Optum Global Solutions, consistently meeting accuracy and productivity targets.

Handled professional communication with customers and external contacts at Optum Global Solutions, maintaining accuracy, professionalism, and compliance standards during all interactions.

2+ years corporate administrative experience including data processing, email coordination, workflow tracking, and cross-team communication.

Proficient in data entry, contact list management, COUNTA, COUNTIF, SUMIF, and IF formulas. Built a professional monthly bookkeeping tracker with running balance, category breakdown, and pie chart visualizations.

Skilled in scheduling and managing professional events with full details including agendas, guests, reminders, and Google Meet links.

Experienced in inbox organization, label creation, filter setup, and bulk email management for high-volume inboxes.

Proficient in creating professional folder structures, documentation, meeting notes, and research reports.

Experienced in building Kanban boards, managing task cards with checklists, due dates, labels, and client communication updates.