Highly detail-oriented and dedicated professional with almost three years of experience supporting major North American accounts from the Philippines, including Amazon US (Payments and Store Card) and Bell Canada (Technical Support). I handled complex customer inquiries, resolved payment and billing concerns, managed store card accounts, and provided technical troubleshooting with accuracy and empathy. I hold Bachelor’s Degree in Business Administration major in Financial Management, am a Certified Business Professional, and possess a Certificate of Eligibility issued by the Civil Service Commission (CSC), reinforcing my strong foundation in financial processes, professional communication, and public service
standards. I am enthusiastic about exploring new opportunities in customer service, financial services, technical support, or any related field where I can apply my skills and contribute positively to organisational success.
Experience: 1 - 2 years
Delivered front-line technical support for Bell Internet, Wi-Fi, TV, and Home Phone services by diagnosing and resolving connectivity, equipment, and signal issues.
Experience: 1 - 2 years
Resolved customer inquiries across retail orders, deliveries, returns, and refunds.
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