Short-Term Rental Virtual Assistant | Guest Operations | Owner Support | OTA Man

Experienced in customer support, guest communication, and issue resolution across phone, email, chat, and messaging platforms. Skilled in handling reservations, scheduling coordination, customer inquiries, escalations, and service recovery while maintaining a positive customer experience. Strong ability to communicate professionally, resolve concerns efficiently, and support day-to-day operations in fast-paced remote environments.

Administrative Support professional with experience coordinating schedules, managing calendars, maintaining documentation, updating CRM systems, and supporting daily business operations. Skilled in handling customer communications, organizing records, preparing SOPs, resolving administrative issues, and assisting teams with operational workflows. Strong organizational and time management skills with experience supporting US-based businesses in remote and fast-paced environments.

Virtual Assistant with experience in customer support, administrative operations, CRM management, appointment scheduling, and guest communication. Skilled in managing calendars, coordinating schedules, maintaining documentation, resolving customer concerns, and supporting day-to-day business operations. Strong background working with US-based customers and teams, with a growing focus on Property Management, Guest Services, and Vacation Rental Operations.

Strong background in customer support, administrative coordination, scheduling, CRM management, and operations support that directly transfers to Property Management environments. Experienced in handling customer inquiries, resolving escalations, managing calendars, maintaining records, and supporting day-to-day business operations. Currently expanding knowledge in vacation rental and short-term rental (STR) operations while applying proven communication and organizational skills to property management workflows.