Take a Peek at How I Can Support You
• 4+ years of combined experience in sales development, administrative support, customer service, and technical assistance
• Experienced in multi-channel outreach including cold calling,
• Skilled in CRM management using Salesforce, HubSpot, and Vtiger CRM to track leads, maintain pipelines, and ensure timely follow-ups
• Experienced using Basecamp for client communication, task coordination, and team collaboration in remote work environments
• Strong background in appointment setting, calendar coordination, and meeting scheduling using Calendly, Zcal, Zoom, and Google Calendar
• Experienced in handling high-volume
• Proven background as a Sales Development Representative / Administrative Assistant
– Appointment setting and lead qualification
– CRM updates and pipeline management
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– Data entry and database organization
– Document preparation and internal coordination
– Calendar management and meeting scheduling
– Social media outreach and engagement support
• Experienced in customer service, technical support, and client communication
– Assisted customers through phone,
– Handled troubleshooting and issue resolution efficiently
– Maintained accurate customer records and follow-ups
– Consistently met performance and sales targets
• Skilled in remote collaboration using Basecamp, Slack, Microsoft Teams, Zoom, and Google Workspace
• Detail-oriented, organized, and able to manage multiple tasks in fast-paced environments
• Fast learner with the ability to work independently with minimal supervision
Support for Your Daily Operations
• Appointment setting and lead follow-ups
• Inbox and calendar management
• CRM updates, lead tracking, and database maintenance
• Data entry and administrative support
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• Meeting scheduling and coordination using Calendly, Zcal, and Zoom
• Customer support via phone,
• Social media support for
• Research, reporting, and general virtual assistant tasks
• Client communication and task coordination through Basecamp
Sales & Outreach Support
• Cold calling and outbound prospecting
• Lead generation and list building
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• Appointment setting and pipeline tracking
• Client follow-ups and nurturing
Quick Steps to Get Started
Send me a quick message about the support you need
Share the tasks you'd like to delegate
I’ll create a simple action plan and timeline
We can schedule a quick intro call if needed
Once aligned, I can start immediately
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Experience: 2 - 5 years
I worked as a Customer Service and Technical Support Representative for Xfinity (Comcast) under Transcom. My role involved handling inbound calls for troubleshooting, billing inquiries, and upselling additional services. I consistently met sales targets and maintained high customer satisfaction scores. I’m confident in my ability to guide customers toward the best solutions while identifying upsell opportunities naturally during support conversations.
Experience: 1 - 2 years
I have 3 years of experience in outbound sales working with HC Development and Telus International. At HC Development, I regularly made 80+ cold calls per day in both B2B and B2C campaigns, managed sales pipelines using Salesforce, HubSpot, and Zoho, and booked qualified appointments with a 25% conversion rate. At Telus, I supported Wayfair's e-commerce customers and also participated in upselling during customer interactions, blending outbound efforts with customer service. I’m confident in cold calling, objection handling, CRM usage, and closing warm leads efficiently.
Experience: 2 - 5 years
At HC Development, I used Calendly daily to schedule and coordinate appointments between prospects and our sales team. After qualifying leads through cold calling, email, or LinkedIn outreach, I handled follow-ups and calendar invites, ensuring meetings were accurately booked and confirmed. I’m experienced in managing multiple time zones, syncing Calendly with Google Calendar, and minimizing no-show rates through reminder strategies.
Experience: 2 - 5 years
At HC Development, I created and managed targeted email outreach campaigns to nurture leads and boost engagement in both B2B and B2C markets. I utilized tools like Autovation and Outlook to design personalized email sequences, segment audiences, and track campaign performance. My efforts contributed to higher response rates and successful appointment setting for the sales team.
Experience: 2 - 5 years
Provided administrative support, including managing internal communications, scheduling appointments, organizing data, and preparing documents. Experienced in using tools like Google Workspace, Slack, and Microsoft Teams to support daily operations and ensure smooth workflow between departments.
Experience: 2 - 5 years
At HC Development, I managed LinkedIn marketing activities including posting video ads, publishing articles, and sharing graphics to increase brand awareness and engage target audiences. I supported broader marketing initiatives by creating and maintaining a consistent company presence on LinkedIn.
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